Issues are painful for clients. You need your janitorial provider to be a “proactive fixer”.
GMG is the “fixer” and we delight in managing issues in a consistent, reliable and timely fashion. Night or day, we provide multiple channels for clients to get GMG on the job.
During business hours, emails to firstname.lastname@example.org are responded to within four hours. These can be service, special pricing, or issue resolution requests. Of course more urgent needs are responded to immediately. Our professional staff can also be reached directly by phone during regular office hours.
After 5:00 pm and at weekends, clients have direct access to supervisors and district managers via email and cell phone. The supervisors and managers own the issue to resolution. Management staff proactively let you know at the end of their shift if there were any oddities in your building.